How to track your order

Step 1 - Gather your details

Before I start, if you would rather not use the online tracker, you can get in touch with your representative and they will be happy to give you an update.

For the rest of you who would like to check yourself, make sure you know your:

• order code - it will look like ABC123 and you can find it on your order acknowledgement
• delivery postcode - for example, SW1A 1AA, 10001 or 75008 - for at least one of the addresses associated with your order

If you have already been sent a tracking link by your representative, you can skip this step and the next one. Just click on the link!

Step 2 - Head over to Track My Order

Head over to: https://track.thinkpromote.co.uk

On desktop, you should see something like the below:

"Wow! What a lovely website" you say. Why thank you.

Go ahead and enter your details and hit the big blue button.

Step 3 - Choose a job

If the details you entered on the previous screen were correct, you should now be looking at a list of the jobs within your order.

A job is effectively a line item. It represents one of the products you placed within your order.

So, if you only bought one product, there will only be one job.

The screen you are seeing now should look like this:

Now click on the job you’d like to see the production history of.

Bear in mind: only live jobs that have not yet been dispatched, or jobs that were recently dispatched, typically within the last 30 days, will show in Track My Order.

Step 4 - Track the production

You can now view the production history of the job. At the top of the screen, you will see an update on the current status. Some things you might see include:

• Provisional dispatch date: This means your proof hasn’t been approved yet, so we can’t give you an accurate dispatch date. That said, a provisional dispatch date has been set using your scheduled dispatch date. This may change depending on when your proof is approved.
• Latest dispatch date: This means your proof has been approved, and your chosen turnaround time, depending on standard service, fast track service or rush service, has been added to your proof approval date. This gives the latest date we could dispatch your job without being late. Alternatively, if you scheduled a later delivery date, that will show instead.
• We’re running late: This means we’ve missed the latest dispatch date for that job. You can learn what happens when a job misses its dispatch date.
• Dispatched: This means the job has already been dispatched and is on its way to you. In this case, you can skip to the next step!

Other than the main status, you can view the history your job has taken through the factory, with stages such as printing, artworking, studio work, approval back and forths, and more.

The screen looks like this:

Bonus tip: sometimes your job may show up as "In Storage". While it’s in this state, you can get in touch and we’ll send it to you early if you’d like.

Step 5 - Track the delivery

Track My Order only shows what is happening inside our factory. Once your order leaves us, you’ll need to use your chosen courier’s tracking system for the latest delivery updates.

Your order representative will send a tracking link to your email on dispatch, so look out for it. It may also appear on Track My Order.