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4 June 2026

How we handle order issues

If something has gone wrong with your order, this guide explains what to do next, what we may ask you for, and how we work out the right way to put things right.

Aftercare

Reviewers: Mike Sage, Emma Keen

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6 questions answered about Aftercare · Explore FAQs

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Meet the team

Real people you can talk to.

Behind every guide is a team who handle real orders every day. If you can't find what you need, they're happy to help with anything about your order, quote or artwork.

Mike Sage

Operations Director

Mike has more than 30 years of print production experience, with hands-on knowledge across lithographic printing, foil blocking, binding, finishing and product development.

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Emma Keen

Finance Director

Emma is a qualified FCCA accountant with more than 20 years of print industry experience, combining financial expertise with practical knowledge of production, planning and customer service.

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Help for every part of your order.

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Aftercare

How we handle order issues

Real people you can talk to.

Mike Sage

Emma Keen